Return 

At A&Always, we carefully inspect every order before dispatch. If there’s an issue with your purchase, we’re here to help! Please read our Refund & Return Policy carefully before making a purchase.Thank you for shopping with us

No Refunds

All sales are final. We do not offer refunds, returns, or exchanges for change of mind, incorrect purchases, or any other reason unless required by applicable consumer law.

Please ensure you review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

If we determine that the item was damaged, defective, or sent in error, we will provide an appropriate resolution, which may include a replacement item or store credit, at our discretion and where permitted by law.

Order Cancellations

Orders are processed promptly. Once an order has been placed, it cannot be cancelled or modified after processing has begun.

Shipping Costs

Shipping charges are non-refundable unless required by law or if we have made an error with your order.

Consumer Rights

Nothing in this policy limits or excludes any rights or remedies you may have under applicable consumer protection laws. Where the law requires a refund, replacement, or repair, we will comply with those legal obligations.

Contact Us

If you have any questions about this policy or need assistance with your order, please contact us at:

If you have any questions regarding your order or this policy, please contact our customer support team and include your order number so we can assist you promptly.

We aim to respond to all enquiries within 1–2 business days.

Thank you for choosing A&Always. We’re honoured to be part of your self-care journey and appreciate your trust in our brand.